Lawful Interception

Services

HSD also has a strong knowledge of the business and commercial processes required for Lawful Interception and the guidelines associated with funding for the implementation of such a solution. We will be able to work with you in achieving your obligations and take an active role in discussions with the lead LEA (Agency) responsible for Lawful Interception. Our experience has also given HSD a deep appreciation of businesses delivering Internet and related services. Our approach is to rationalise the costs to our clients while achieving the requirements and service level guarantees required by the Agency.

Consulting and Services

By successfully delivering GTIS solutions around Australia, and by our broad experience gained in providing other CCSP services and systems, HSD consulting staff have acquired the necessary experience to assist CCSPs in meeting the Australian requirements.

Our engineers have a complete understanding of commercial digital networks, systems integration and the technical requirements of Lawful Interception. As a team, HSD will work with your technical and administrative staff to ensure an appropriate and cost effective outcome.

Support

For your peace of mind, HSD provides 24x7 remote monitoring and support as a part of the package. GTIS early warning systems notify HSD engineers within minutes of any issue that may impact the effective operation of GTIS.

From a well-resourced support centre, HSD engineers can quickly and securely access any components of GTIS to rectify any issues that may occur without requiring access to any sensitive information.

Monitoring

HSD has integrated early warning and other monitoring systems into the GTIS solution that connect back to our monitoring centre via the Internet. The following list identifies the major items monitored by HSD for every server and system that forms GTIS: -

Hard disk, memory and CPU utilisation. If any of the system components exceed the maximum threshold, the HSD notification system will immediately notify by email and SMS, the responsible support engineer. The support engineer will then take action to rectify the problem before it affects the systems performance.

All software components of GTIS have been designed to automatically recover and restart in the event of failure. The HSD support centre is immediately notified if any component is restarted. If any component fails to restart, the support engineer will take action to rectify the problem. If a component restart is successful then an incident investigation will be performed during normal business hours and logged.

Clients

Case Studies

Whitepapers