Hammond Street Developments Pty Ltd

Case Study: Higher Education and Skills Group

HSD improves performance of critical system component.

The Higher Education and Skills Group (HESG) of the Victorian Department of Education and Early Childhood Development faced a significant problem with processing the millions of claims it must process each month.  It called on HSD’s software engineering expertise to provide a high performance solution.

Situation

HESG were experiencing continuous delays in processing of daily claim payments to Registered Training Organisations (RTOs).  Similarly, the processing of these payments into actual monetary payments, Invoice Processing, was also taking too long.  These issues were severely impacting HESG’s ability to provide their service to the RTOs.

Business Needs

It was imperative that the Claims Processor and Invoice Processor be able to process millions of claims on a daily basis prior to start-of-business.  Failure to do so would mean that the Victorian government would not meet its obligations to RTOs.

In addition to reducing the processing time, additional business rules were implemented.

Solution

HSD began by assigning specialist solution architects and software engineers to investigate the issue and design an effective way forward.

HSD solved the problem by re-writing the applicable software components from scratch using multi-threading technology and advanced database access techniques.  The net result was the ability to process millions of claims in a single nightly run.

Benefits

After implementation of the HESG are able to proceed with business as usual without the disruption caused by delayed processing.  The solutions provided were also up-scalable as traffic volumes increased.

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Solution Overview

Organisation Profile

The Higher Education and Skills Group of the Department of Education and Early Childhood Education supports and facilitates access to training and tertiary education opportunities so that Victorians can acquire higher skills that are utilised by, and contribute to the success of Victorian businesses.

Sector

Government

HSD Services

  • Microsoft .NET Development
  • Web Development
  • Systems Management & Support
  • Systems Integration

HSD Solutions

  • Application Development
  • Education Systems for Government

Business Need

Performance analysis and improvement of complex transaction processing software.

Solution

Complete redevelopment of software using multi-threading technology and advanced database access techniques.

Benefits

  • Ability to process millions of claims per run.

Technologies

  • Microsoft SQL Server
  • Microsoft .NET Framework
  • Microsoft Visual Studio