Microsoft Dynamics CRM
HSD has the experience implementing and customising Microsoft Dynamics CRM to even the most complex requirements.
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management application that is a highly configurable and customisable platform. Dynamics CRM can be extended to meet a wide range of business solutions for a wide range of sectors including government, education and communications in addition to its relationship management capabilities. These features beyond the normal sales force management, service and case management, and marketing functionality have led to Dynamics CRM being termed an XRM platform. (The X stands for extended, or "anything".)
Qualified staff with real world solution experience
HSD employs a range of Microsoft certified technology specialists qualified in various aspects of the latest release of Microsoft Dynamics CRM, CRM 2015. Our expert staff of developers, consultants and project managers have coupled these professional qualifications with experience on significant CRM projects for clients such as the VRQA and GCCSI. This combination means that you can be assured that HSD know the best ways to utilise CRM’s capabilities to meet your organisation’s business requirements regardless of the complexity involved.
Integration challenges solved
A major source of issues in CRM projects is integration with existing systems such as transaction or payment systems. Again HSD have the proven capability to make your project succeed given our experience integrating Dynamics CRM with systems such as Oracle Financials, Microsoft SharePoint, Microsoft Outlook, and bespoke websites and systems.
Full system lifecycle support
HSD are a partner that you can depend on. Focused on outcomes and client satisfaction, HSD ensure that we are available for support and maintenance post-delivery. We expect system development to be the beginning of a relationship that will help the business meet their existing and future needs, ensuring they get the best return on their investment.
HSD have record of success in Microsoft Dynamics CRM implementations. Your organisation can rely on HSD for a CRM system that will meet you organisations requirements utilising the full capabilities of Dynamics CRM. We can also custom development to ensure the system fully meets your requirements.