Our client is an independent authority responsible for the regulation of game hunting in Victoria. They required a significant update to their existing licensing system to meet the following needs:
- Improve information management
- Improve user experience by offering a self-service portal functionality
- Implement a contemporary delivery system that meets stakeholder expectations and regulations
- Reduce unnecessary administrative overhead
The updated system needed to keep the functionality of the existing licensing system, but more efficiently manage the licensing application and renewal processes for stakeholders. The system needed to support approximately 40,000 active registered users in fulfilling their licensing needs.
A requirement of the solution was the inclusion of a Learning Management System (LMS) that allowed users to complete tests to support licensing regulations.