Dynamics 365 Case Management Accelerator (DCMA)

DCMA extends on Dynamics 365 Customer Service to deliver ready to use case management solutions. Learn more below or request a demo to explore the solution for yourself.

DCMA is built on the world class Microsoft Dynamics 365 platform and extends on the customer service functions of Dynamics 365 to deliver accelerated case management solutions. Dynamics 365 is Microsoft’s premier business solution platform. DCMA delivers automated processes and functions which build on the Customer Service functions of Dynamics 365. Importantly, DCMA also delivers a web portal for public lodgement of requests and interaction. The DCMA web portal is delivered on the Power Apps Portal platform. And because we have a Microsoft Gold Partnership, you can trust us to deliver a high-quality product.

Meet DCMA

A demonstration of DCMA, a dynamics case management system accelerator on an iphone

DCMA, Your Case Management Best Friend. 

DCMA, Your Case Management Best Friend. 

DCMA, Your Case Management Best Friend. 

DCMA, Your Case Management Best Friend. 

DCMA, Your Case Management Best Friend. 

DCMA, Your Case Management Best Friend. 

All your case management needs, in one place. Dynamics Case Management Accelerator (DCMA) will help give you greater oversight of your customer interactions, compliance, and regulation processes.

We’re a preferred solution in Microsoft AppSource. Find us here.

DCMA is an accelerator built on the Microsoft Dynamics 365 Customer Service platform. The purpose of DCMA, like other Dynamics accelerators, is to implement a fully working solution within a short period. Accelerators circumvent risks generally associated with traditional IT projects where there are often lengthy and costly lead times before the business value proposition is realised.  

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Case Assist

Get more time in your day with automated processes from Case Assist.

DCMA enriches the case forms in Dynamics 365 Customer Service to add the Case Assist form. The Case Assist form draws together Knowledge Base search and relationship management with the DCMA Subject Matter Expert functions to provide a concise summary of information to assist with a case.

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