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Join us for a demo to see how DCMA can make a real difference to your organisation.

DCMA IS POWERED BY MICROSOFT

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Change The Way You Think About CRM Software!

INCREASING EFFICIENCY
Using clearly defined workflows that allows for each case to follow the same repeatable process, which helps organisations respond to enquiries and applications in a more efficient, consistent and accurate manner
OPERATIONAL OVERSIGHT
Driven by Power BI, included in the accelerator is an SLA driven customer dashboard that allows quick access to live data on queue management, resource planning and options for case mix reporting based on type and process stage.
HARNESSING THE POWER OF DATA
HSD's "Case Assist" discovers similar cases and over time will make smart suggestions to assist and streamline the process.

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DEDICATED CASE MANAGEMENT

Tired of using systems that aren’t designed to handle your case management needs?

DCMA takes your applications, complaints and queries (case management) processes and turns them into dedicated workflows which in-turn increases your organisational productivity.

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CUSTOMER ENGAGEMENT
The convenient Dynamics 365 portal extension allows external user interaction, with user dashboards providing a view of submissions and case progress, with a facility to submit further information as requested.

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WHAT IS DCMA?

The Dynamics Case Management Accelerator (DCMA) leverages Microsoft Dynamics 365 to improve the timeliness, transparency and effectiveness of your applications, complaints & enquiries (Case Management) processes.

HSD draws upon over two decades of delivering projects to Government clients and in as little as 8 weeks, DCMA will take your team's standard procedures and develop them into workflows, enabling you to meet your operational & legislative KPI's. DCMA also improves your oversight through real-time dashboards allowing you to respond quickly to any bottlenecks and provide accurate data to executives.

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Streamlining and Simplifying Case Management

CALL US (03) 9008 4281