Dynamics 365 Case Management Accelerator

Streamline your Case Management Processes

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DCMA extends on Dynamics 365 Customer Service to deliver ready to use case management solutions. Learn more below or request a demo to explore the solution for yourself.

DCMA is built on the world class Microsoft Dynamics 365 platform and extends on the customer service functions of Dynamics 365 to deliver accelerated case management solutions. Dynamics 365 is Microsoft’s premier business solution platform. DCMA delivers automated processes and functions which build on the Customer Service functions of Dynamics 365. Importantly, DCMA also delivers a web portal for public lodgement of requests and interaction. The DCMA web portal is delivered on the Power Apps Portal platform. 

Meet DCMA

Tired of using systems that aren’t designed to handle your case management needs?

DCMA takes your applications, complaints and queries (case management) processes and turns them into dedicated workflows which in-turn increases your organisational productivity.

DCMA, Your Case Management Best Friend.

All your case management needs, in one place. Dynamics Case Management Accelerator (DCMA) will help give you greater oversight of your applications, complaints, and enquiries processes.

DCMA is an accelerator built on the Microsoft Dynamics 365 Customer Service platform. The purpose of DCMA, like other Dynamics accelerators, is to implement a fully working solution within a short period. Accelerators circumvent risks generally associated with traditional IT projects where there are often lengthy and costly lead times before the business value proposition is realised.  

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DCMA For Complaints Management

Your Case Management Processes Made Easy.

Dynamics Case Management Accelerator (DCMA) is a prebuilt configurable solution that leverages Microsoft Dynamics 365 and the Power Platform to improve the timeliness, accuracy and effectiveness of your applications, complaints, and enquiries processes.

DCMA is built on the world class Microsoft Dynamics 365 platform and extends on the customer service functions of Dynamics 365 to deliver accelerated case management solutions. Dynamics 365 is Microsoft’s premier business solution platform. DCMA delivers automated processes and functions which build on the Customer Service functions of Dynamics 365. Importantly, DCMA also delivers a web portal for public lodgement of requests and interaction. The DCMA web portal is delivered on the Power Apps Portal platform.

Key Features

Harness the Power of AI

Get automatic suggestions and assistance with cases, from relevant resources or regulatory obligations to people who can assist.

Extensibility

DCMA can be extended to suit business needs and integrated with Azure Services, including Logic Apps, Azure Service Bus or Power Apps, to name a few.

Backed by Microsoft Products

Utilising the Microsoft Dynamics 365 Platform, you can be rest assured knowing that you have the proven track record of HSD and Microsoft behind you.

We Have Two Packages to Suit Your Needs

HSD Managed Implementation

  • Fully managed implementation
  • Quality assured
  • Training and data migration options
  • Ongoing support options
Learn More About This Package

Self Service Package

  • You configure your solution
  • Unlimited users
  • Unlimited use cases
  • 2 free version upgrades*

Self-service package is the right one for you if you have in-house capability of configuring your case management.

*This entitles you to free upgrades to the next two versions of DCMA. New versions may include new features and may also include updates required by changes in Dynamics 365 platform

Learn More About This Package

What's included in all packages?

There are minimum requirements that need to be a part of all implementations of DCMA. Here is an overview of what is included in each package.

Learn More About DCMA Features

Pre-built Process Flows

For applications, complaints & enquiries processes.

Real-time Dashboards

Allowing you to respond quickly to any bottlenecks and provide accurate data.

Entities and Relationships

Aiding quick and efficient development of conventional Case Management solutions.

Regulations, Agencies and Authorised Officers

Record relationships and automated processing.

Case Assist

Assisting end-users to make informed and consistent assessments on behalf of the customer.

Web Portal*

Delivering full online interaction with case management processes to your customers.

Want to know more?

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Or ready to try it out yourself?

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Visit the HSD recruitment portal for specialised resourcing.