DCMA Packages

Let HSD take the hassle out of your purchasing decisions through our pre-packaged DCMA offerings. These packages demonstrate the various levels of functionality, depending on your organisations needs

Customer
Service

$78,500*
Customer
Journey

$150,000*
Customer
Experience

$250,000*
SYSTEM FUNCTIONALITY
Manage Enquiries
Manage Applications (without payment)
Manage Complaints
Business workflows
Integration with Exchange Online
Authentication Integration with Azure AD
Case Assist - Subject Matter Expert and Regulations Register to assist end users to make informed and consistent assessments on behalf of the customer
Configurable Organization and Contact Matching queries
Web API
Case Management Dashboard
Case Management Work Queues
Dynamics Portal *
Integration with Payment Portal and Invoices
IMPLEMENTATION SERVICES
Implementation workshop - includes label, From and Business Process Flow changes in Case and Organisation entities (In days) 2 3 5
Backlog Creation - see appendix for customisable items (In days) 3 4 5
Development Sprint (in weeks) 2 5 10
Additional label, entity naming and messaging updates 0 4 8
Graphical status reports based on Case entity 2 reports 4 reports 6 reports
Workflows 2 4 6
Case Assist setup - SMEs, regulations - Does not include data migration from legacy system
Production review - UAT, package build, rollout to production, finalise documentation (In weeks) 2 3 4
Basic user guide
Support hours per month for first 12 months (email/phone only - not onsite). No SLA, does not rollover, total system support - not per user 2 4 6
Train the Trainer
Data migration - includes migration into Case, Contact and Organisation Y - 3 month's
worth of data
Y - 6 month's
worth of data

*Excludes Microsoft Licensing costs

Customer
Service

$78,500*
Customer
Journey

$150,000*
Customer
Experience

$250,000*
SYSTEM FUNCTIONALITY
Manage Enquiries
Manage Applications (without payment)
Manage Complaints
Business workflows
Integration with Exchange Online
Authentication Integration with Azure AD
Case Assist - Subject Matter Expert and Regulations Register to assist end users to make informed and consistent assessments on behalf of the customer
Configurable Organization and Contact Matching queries
Web API
Case Management Dashboard
Case Management Work Queues
Dynamics Portal *
Integration with Payment Portal and Invoices
IMPLEMENTATION SERVICES
Implementation workshop - includes label, From and Business Process Flow changes in Case and Organisation entities (In days) 2 3 5
Backlog Creation - see appendix for customisable items (In days) 3 4 5
Development Sprint (in weeks) 2 5 10
Additional label, entity naming and messaging updates 0 4 8
Graphical status reports based on Case entity 2 reports 4 reports 6 reports
Workflows 2 4 6
Case Assist setup - SMEs, regulations - Does not include data migration from legacy system
Production review - UAT, package build, rollout to production, finalise documentation (In weeks) 2 3 4
Basic user guide
Support hours per month for first 12 months (email/phone only - not onsite). No SLA, does not rollover, total system support - not per user 2 4 6
Train the Trainer
Data migration - includes migration into Case, Contact and Organisation Y - 3 month's
worth of data
Y - 6 month's
worth of data

*Excludes Microsoft Licensing costs

Visit the HSD recruitment portal for specialised resourcing.