Microsoft Dynamics 365

Trusted and secure cloud platform for Government

Microsoft Dynamics 365 is a cloud based SaaS platform hosted in Microsoft’s Australian Data Centres.  Recently consolidated to offer both CRM (Client Relationship Management) and ERP (Enterprise Resource Planning), Dynamics 365 offers a modern, web based interface that enables Government Departments to implement efficient and secure Digital Transformation projects.

Benefits for Government

By using a secure and modern platform government agencies can realise significant benefits:

360 Degree Stakeholder View: Dynamics 365 offers users a top down view of stakeholder activities.  Out of the box processes support complex relationships and tracking of activity.

Secure Control: Certified by the Australian Signals Directorate ensures compliance needs are met. Built-in Role Based Access Control supports varied user scenarios by permitting only authorised data access.  Secure Active Directory backed authentication and federation options further enhance data protection.

Portal Support: Support external stakeholders through the use of a modern, user friendly portal.

Configurable Platform: Support a wide range of business process and workflow using out of the box or configurable modules.  Realise digital transformation without the need for complex code or supportability issues inherent in legacy systems.

Integration: Dynamics 365 offers a powerful API that supports both simple and complex integration requirements.

Use 400+ out of the box connectors or enhance integration capabilities by utilising Azure Integration Services to integrate with line of business systems.

Utilising the full Dynamics 365 suite

On top of core stakeholder management functionality, HSD can configure pre-built Microsoft Dynamics 365 offerings such as:

Customer Service

A Proven Partner

HSD has helped Government Agencies transform their business processes with Dynamics 365 since its earliest on-premise days.

HSD can assist with new implementations, upgrades and migrations from legacy CRM systems, including earlier Dynamics versions. Our experience with Australian Government agencies means we can offer secure and complex solutions that address compliance and governance requirements. For accredited Microsoft specialists and consultants who can support your Digital Transformation, contact HSD.

Case Management

HSD, in conjunction with Microsoft have developed a Dynamics 365 Case Management Accelerator (DCMA). If you need a dedicated Case Management platform, click here for more information about DCMA.

Visit the HSD recruitment portal for specialised resourcing.